Returns – Exchanges – Refunds

  • On-line purchases should be returned in 30-days with the original box, packing, paperwork, parts or accessories, receipt and in new condition to receive a full refund or credit.
  • Return instructions are shipped with your order.
  • Shipping fees will not be refunded unless we shipped the incorrect product.
  • Return shipping charges must be pre-paid. We will not accept C.O.D. deliveries.
  • Refunds will be issued in the same form of payment that was used for payment, for example: if paid by credit card, then a credit card refund will be issued, if by Gift Card, then a Gift Card will be issued.
  • Oversized items may require special arrangements, please contact us before making any return shipping plans.
  • No Firearm returns. Need to call for advance approval prior to the return.


Return Exceptions

  • Perishable items: Contact us before shipping any perishable items back to us.
  • Software & Media: Computer games, software, CD’s, DVD’s, audio or video tapes may be returned if unopened.
  • Products that have been altered and the cost of alteration will not be considered for return.


Gift Certificates & Credits

  • Jay’s Gift Certificates or store credits can be redeemed online or in either of our Clare or Gaylord locations once they are verified.


Order Changes

  • We will gladly make changes to your order if you contact us before it is processed, please be aware that this could cause a shipping delay.


Warranty – Repair – Defectives

  • Defective products will be replaced or refunded once the defect has been verified by us or by the original manufacturer.
  • Warranties are from the manufacturer of the product and many require the product be sent directly to them for repair or replacement. Contact the manufacturer directly.
  • Repairs should be handled by or returned to the manufacturer for service work.


Non-Refundable Charges

  • Shipping, handling or custom charges or services are not refundable.
  • Certain types of special order deposit charges are not refundable.
  • Charges for modification of any type to a product are not refundable.


State Sales Tax

Jay’s Sporting Goods is currently required to collect & remit Michigan sales tax on in-store purchases, as well as items shipped to other Michigan addresses.  If you have had an order shipped to you outside of Michigan, you may be required to self-report use tax on the purchase to your state.  Please refer to the sales & use tax regulations of your applicable state for details.


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